iPhone voicemail - no notifications

iPhone voicemail - no notifications

iPhone voicemail - no notifications

SOLVED
mikeyjpas
I'm a Participant Level 3

iPhone voicemail - no notifications

Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well.

 

Normally, when someone calls and leaves a voicemail, there is a red dot on the phone icon to notify me that a voicemail is waiting. I tap the phone icon, and the voicemail tab, and I can see the voicemail indication, and usually a transcription as well.

 

However, more and more often, people are calling and leaving voicemails, but no indication (red dot) and it doesn't appear on the voicemail tab. If I dial my own phone number , or press and hold 1, I can call my voicemail , enter my PIN, then retrieve the new message that way, however, that is less than ideal, because I'd be calling blindly multiple times a day, just checking to see if there is a message waiting.

 

Now today, Fido/ Rogers is telling me that this is a issue that is affecting iphone customers, and it is on Apple's side the problem. I find that hard to believe, as my internet searches haven't revealed other people complaining of the same issue. Millions of people have iphones, if Apple created a problem with visual voicemail, then I suspect I'd be reading a lot more posts about it.

 

I can't tell you how many times I've called Fido, dealt with their agents, been put on hold, transfer to tech support, level 1, level 2, supervisors, office of the president, multiple CCTS complaints etc. Every time, its a different excuse , and now today, I am being told, that hopefully it would be fixed with apple's next ios update. To me, that is not a solution, that could be in months, and no guarantee. I think that is just an excuse and not the truth.

 

The last supervisor said that the issue only affects VISUAL voicemail on iphones, so he changed my value pack that I receive txt/mms messages each time a voicemail is left. At least that would give me notifications that a message is waiting, but that is not the ideal situation, I would like to use visual voicemail.

 

So , do any other iphone users with visual voicemail, been experiencing lack of notifications or delayed notifications of your voicemails?

I'd ask for troubleshooting tips, but they have removed the visual voicemail from my account for the time being.

 

I'm very frustrated, because clearly I don't trust in what they are saying. I'm ready to switch providers, but if there is something on my phone that is causing the issue, I dont want to recreate the issue elsewhere.

 

Thanks for everyone's advice,

Mike

Accepted Solution

Re: voicemail not giving notifications

Solved by Moderator

Hey @mikeyjpas

 

Thank you for sharing your experience with us. We're sorry that it hasn't been a positive one and that's definitely not what we want! Our goal is to offer our customers a seamless experience and part of that means being 100% transparent with them regarding their service.

 

The Apple voicemail is an Apple feature and we offer a value pack to enable it. At the moment, iPhone users with the visual voicemail are indeed impacted by delayed/intermittent notifications and we are working with Apple to get this resolved as soon as possible. 

 

If you were advised that the fix will be implemented with the next IOS update, then that would be the case. 🙂

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7 REPLIES 7
mikeyjpas
I'm a Participant Level 3

Any update to this issue? It's been since November. Rogers says it's a known issue but with no fix in sight. How can you leave customers without functioning visual voicemail for 6 months! That's insane. 

Hi @mikeyjpas

 

I'm sorry to learn that this has yet to be resolved. Sad

 

Have you since spoken to our Tech Support team to ask about any updates?
If not, we can also send you a PM in order to look into your account notes. 



mikeyjpas
I'm a Participant Level 3

No, I have not contacted tech support, because I will be on the phone for hours and hours, having to start at the very beginning.

I has an open case with level 2 tech support (rogers) and office of the president.

But come on, 6 months!?

If there is anything you can do to check for me, I'd appreciate it. You can PM me

A PM was sent your way! Talk soon. Smiley



lookinglaika
I'm a Participant Level 2

I've been having this problem intermittently over several iphones, all with Fido.

 

Have you received any updates since you raised this issue in this forum a month ago?  I am currently experienciing this problem.

 

Fido has marked your problem as having been solved.  But for a "solution," they just post that a fix is coming.

 

As this problem has been happening for years, I'm not optimistic that Apple is going to all of a sudden fix this in the next IOS update.

mikeyjpas
I'm a Participant Level 3

Hey there lookinglaika,

 

Nope, nothing is resolved. I have multiple cases open, linked to a parent case, as well as a file open with the office of the president. 

The issue has been persisting since Nov. it is shocking that no fix has been made in 5 months! If truly all those with iPhones were unable to use visual voicemail, there would be threads in every forum , and a lot more people complaining. 

i called Apple, explained the situation, gave the carrier (Rogers/Fido) and they said that there are no known issues. So Fido blames Apple and Apple blames Fido. Lovely.

 

Having no timeframe for a fix, and stating that maybe with the next Apple iOS update, is really a cheap way out. How come no issues with other carriers??

 

fido isn't giving any information. I get an email every 48 hours from office of the president stating no updates to this issue. 5 months!?!

 

 

FidoSaira
Moderator

Hey @mikeyjpas

 

Thank you for sharing your experience with us. We're sorry that it hasn't been a positive one and that's definitely not what we want! Our goal is to offer our customers a seamless experience and part of that means being 100% transparent with them regarding their service.

 

The Apple voicemail is an Apple feature and we offer a value pack to enable it. At the moment, iPhone users with the visual voicemail are indeed impacted by delayed/intermittent notifications and we are working with Apple to get this resolved as soon as possible. 

 

If you were advised that the fix will be implemented with the next IOS update, then that would be the case. 🙂