iPhone voicemail - no notifications

iPhone voicemail - no notifications

iPhone voicemail - no notifications

SOLVED
mikeyjpas
I'm a Participant Level 1

iPhone voicemail - no notifications

Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well.

 

Normally, when someone calls and leaves a voicemail, there is a red dot on the phone icon to notify me that a voicemail is waiting. I tap the phone icon, and the voicemail tab, and I can see the voicemail indication, and usually a transcription as well.

 

However, more and more often, people are calling and leaving voicemails, but no indication (red dot) and it doesn't appear on the voicemail tab. If I dial my own phone number , or press and hold 1, I can call my voicemail , enter my PIN, then retrieve the new message that way, however, that is less than ideal, because I'd be calling blindly multiple times a day, just checking to see if there is a message waiting.

 

Now today, Fido/ Rogers is telling me that this is a issue that is affecting iphone customers, and it is on Apple's side the problem. I find that hard to believe, as my internet searches haven't revealed other people complaining of the same issue. Millions of people have iphones, if Apple created a problem with visual voicemail, then I suspect I'd be reading a lot more posts about it.

 

I can't tell you how many times I've called Fido, dealt with their agents, been put on hold, transfer to tech support, level 1, level 2, supervisors, office of the president, multiple CCTS complaints etc. Every time, its a different excuse , and now today, I am being told, that hopefully it would be fixed with apple's next ios update. To me, that is not a solution, that could be in months, and no guarantee. I think that is just an excuse and not the truth.

 

The last supervisor said that the issue only affects VISUAL voicemail on iphones, so he changed my value pack that I receive txt/mms messages each time a voicemail is left. At least that would give me notifications that a message is waiting, but that is not the ideal situation, I would like to use visual voicemail.

 

So , do any other iphone users with visual voicemail, been experiencing lack of notifications or delayed notifications of your voicemails?

I'd ask for troubleshooting tips, but they have removed the visual voicemail from my account for the time being.

 

I'm very frustrated, because clearly I don't trust in what they are saying. I'm ready to switch providers, but if there is something on my phone that is causing the issue, I dont want to recreate the issue elsewhere.

 

Thanks for everyone's advice,

Mike

Accepted Solution

Re: voicemail not giving notifications

Solved by Moderator

Hey @mikeyjpas

 

Thank you for sharing your experience with us. We're sorry that it hasn't been a positive one and that's definitely not what we want! Our goal is to offer our customers a seamless experience and part of that means being 100% transparent with them regarding their service.

 

The Apple voicemail is an Apple feature and we offer a value pack to enable it. At the moment, iPhone users with the visual voicemail are indeed impacted by delayed/intermittent notifications and we are working with Apple to get this resolved as soon as possible. 

 

If you were advised that the fix will be implemented with the next IOS update, then that would be the case. 🙂

View solution in context
1 REPLY 1
FidoSaira
Moderator

Hey @mikeyjpas

 

Thank you for sharing your experience with us. We're sorry that it hasn't been a positive one and that's definitely not what we want! Our goal is to offer our customers a seamless experience and part of that means being 100% transparent with them regarding their service.

 

The Apple voicemail is an Apple feature and we offer a value pack to enable it. At the moment, iPhone users with the visual voicemail are indeed impacted by delayed/intermittent notifications and we are working with Apple to get this resolved as soon as possible. 

 

If you were advised that the fix will be implemented with the next IOS update, then that would be the case. 🙂