Sim card lost

[korosh12]

Hi,

i lost my simcard and I want to order a new one. How long it takes and how much it cost?

[korosh12]

Hey @korosh12,

Sorry to hear about your SIM card. You were not lucky in that situation.

You can definitely order a new SIM card through Fido.ca or with customer service and have it shipped to your billing address. You'll still need to pay $10 for the new SIM.

To do so through customer service, you can reach out through our channels found here.

Another simple way to get a new SIM card is by visiting one of our stores to pick one up. To find a store near you, you can use our locator here.

Hope this helps! 🙂

[FidoAnthony · Accepted solution]

Hey @korosh12,

Sorry to hear about your SIM card. You were not lucky in that situation.

You can definitely order a new SIM card through Fido.ca or with customer service and have it shipped to your billing address. You'll still need to pay $10 for the new SIM.

To do so through customer service, you can reach out through our channels found here.

Another simple way to get a new SIM card is by visiting one of our stores to pick one up. To find a store near you, you can use our locator here.

Hope this helps! 🙂