November 2020
I have subitted a repair request through Fido's online self-serve option and received an email stating my repair request was approved. I have yet to receive a waybill that would allow me to mail my device out for repair. How long does it take to receive the next set of instructions?
November 2020
Hey @ClassyPants! Philippe here. I hope you're doing well.
You should receive the waybill with 5 business days maximum from the approval date. You can find out more about the steps for the repair process here.
Let us know if you have more questions.