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How long before I receive a repair waybill?

ClassyPants
I'm a Participant Level 1
I'm a Participant Level 1

I have subitted a repair request through Fido's online self-serve option and received an email stating my repair request was approved. I have yet to receive a waybill that would allow me to mail my device out for repair. How long does it take to receive the next set of instructions?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @ClassyPants! Philippe here. I hope you're doing well. Smiley

 

You should receive the waybill with 5 business days maximum from the approval date. You can find out more about the steps for the repair process here.

 

Let us know if you have more questions.