Hello Excellenceisme,
Welcome to the community!
Sorry to hear you've received that unexpectedly high bill amount.
@Excellenceisme wrote:..I did not get any notification of crossing my free minutes as I am not the primary account holder of this account...
To clarify, Fido does not provide notifications for additional long-distance usage -- not even to the primary account holder. Fido provides means of monitoring call usage (ie My Account app).
Sorry to hear of your situation. It's unfortunate you weren't aware of the Preferred International rate add-on prior to receiving your bill. However, if your bill has already been generated, it is not possible to retroactively adjust those calls using the add-on rate.
I understand this is a difficult time and your situation makes receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider arranging a payment schedule. To make an arrangement, you'll need to contact the credit operations team.
You might also consider other resources: Coronovirus Financial Help, Managing Financial Health in Challenging Times, etc.
Hope this helps 😀
Cheers
