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An amazing service I've received today.

Had some conversation with the employee named Harjinder about an expired data promotion offer and Harjinder. although could not resolve the matter due to administrative limits, has brought the case to the bank office team to make an inquiry. I have a...

baumkuchen by I'm a participant level 1
  • 696 Views
  • 0 replies
  • 0 likes

'Service' is a strong word

I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...

Resolved! Never get the promised credit

I pre-ordered the new iPhone 12 on Oc 16 2020. I was promised a 100 CAD credit. However, after 4-months waiting and 4 times conversation with customer service, I still never recieve my credit. The how process is so frastratiing and I am seriouly cons...

zhiyu5 by I'm a participant level 2
  • 3628 Views
  • 5 replies
  • 0 likes

Sign up / Customer Service Nightmare

Enjoy the read!   Jan 4, 2021: Received email from Fido saying I will be receiving a call shortly for a win-back offer Waited for days but no phone call.   Jan 8: Received the first call from Fido’s Winback team. Every time I answered, it hung up imm...

JER2323 by I'm a participant level 3
  • 1959 Views
  • 3 replies
  • 0 likes

Record your call with Fido rep's

Since I arrived Canada I was dealing with Fido which had an outstanding service level even on the world scale, even when there was small issues it was solved professionally by fido customer service..But recently I had bad experience with Fido, where ...

Amjadsa by I'm a participant level 3
  • 1996 Views
  • 3 replies
  • 0 likes
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