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NEED to cancel the sim card

I'm a participant level 1
I'm a participant level 1

Hi I am trying to connect with fido to cancel my phone number but they are not authenticating my request. I am no longer in the country and I need to cancel my number because I won't use it. But I am having a lot of trouble connecting with anyone from fido to help my request.


Please contact me to help me resolve the situation.



Hi @Neelakshsharma sorry it's been difficult for you to cancel your Sim card. As this is a community forum of peers, we cannot access any accounts. You may want to send a dm to fidosolutions on Twitter to access support without having to wait on a phone line. You may also suspend it online until you are able to make contact. Here are other ways to contact Fido's support team.