The worst customer support service experience

[Alena1]

Hi, 

I just spoke to an agent over the phone, and it was the worst experience in my life. I needed to suspend my phone lines coz I am traveling. I asked her to make sure that the plan would remain unchanged. It's because just two weeks ago when I was taking numbers from suspension the other agent could not do it, so she ended up creating totally new account with new plans that are more expensive. In return the agent today just kept calling me a lier!! And being rude to me. I just ended up canceling my Fido services for good. 

[FidoValerie]

Hey @Alena1 ! 

Welcome to the Community.

That definitely doesn't sound right! This is not a representation of the kind of customer service we aim to provide.

If you'd like us to take a closer look and send feedback over for this particular specialist, you can reach out through any of the channels listed here. 

We'll be happy to go over this with you.