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Existing customer cannot change plans on the website

veelasong1
I'm a participant level 1
I'm a participant level 1

Existing customer trying to switch to a different plan here.

The Fido.ca website keps getting stuck on the "Choose your plan type" step.  I have tried this in FireFox, Chrome, and Edge browsers, all with the same issue. 

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The App only shows one recommended plan, which I'm not interested in. 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @veelasong1,

 

Were you able to do the plan change online? If you are still having problems I would suggest you contact customer service and let them know and they will be able to assist you with the plan change.