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Why doesn't Fido's Live chat function have a chime or beep feature?

musicgold
I'm a Contributor Level 1
I'm a Contributor Level 1

I had the misfortune of interacting with Fido's customer service through its live chat function this morning.

 

How can Fido miss the simple feature like a chime or beep when its  CSR types a message? 

 

Essentially, Fido wants its customers to keep staring at the chat window while they are in line or when Fido's  CSR is taking her sweet time to reply to their questions.

 

What a pathetic  job Fido!

 

1 REPLY 1

FidoStephane
Moderator
Moderator

Good morning @musicgold

 

We appreciate you having taken the time to share this feedback. 

 

We'll be sure to pass it along