Problem wth Upgrading Phone at fido.ca Checkout

Problem wth Upgrading Phone at fido.ca Checkout

Problem wth Upgrading Phone at fido.ca Checkout

I'm a Participant Level 2

Problem wth Upgrading Phone at fido.ca Checkout

Hello I am an existing customer trying to upgrade my phone and plan through Fido.ca. On the final summary page there appears to be an error in the Grand Total calculation.

 

The monthly fee is $50 and the monthly device payment is $50.85 = $100.85 + HST

 

However, the Grand Total displayed at the bottom is $150.85 / month + HST? See screenshot. Where is the additional $50 / month coming from?

 

Screen Shot 2020-12-20 at 5.02.04 PM.png

4 REPLIES 4
I'm a Participant Level 2

I believe the root cause of the issue is a defect on the step when selecting a new plan. Seems to be isolated to the new iPhones only. As you can see in the screenshot each plan is duplicated twice on the screen and when I select just one of the options two get automatically selected. This is why on the Summary Page the Monthly rate is doubled.

 

Screen Shot 2020-12-21 at 7.09.17 PM.png

Hey @ron724!

 

That's definitely something we could take a look at. We can send you a PM from here. Let us know!

 

 



I'm a Participant Level 2

Yes please send me a PM. I am a 20 year+ FIDO customer would like to upgrade my device.

Moderator

Hey @ron724! Philippe here. I hope you're doing well. Smiley

 

We'll need to check-out your account to see what's up there. You can contact us here for that or request a PM from the community for support.