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Our place for general support posts about Fido.
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Agent switched my plan event when i said no

 Hi all,I received a promotional SMS from FIDO stating that I have 1000 free international calling minutes. I contacted customer service (CC) to verify if this was legitimate. The representative confirmed its legitimacy and then proceeded to promote ...

Danielchris by I'm a participant level 1
  • 146 Views
  • 1 replies
  • 0 likes

Resolved! Unjustified bill increase in 2024

Hello,I'm a student and I came to Canada a few years ago. I decided to get Fido as it had the most student friendly offers and was the nearest to me when I came here for the first time. I own my phone and have a post-paid plan that only requires call...

miihhiirr by I'm a participant level 1
  • 212 Views
  • 1 replies
  • 0 likes

$60 Setup Service Fee Not Waived

I ported in 2 numbers to Fido a few days ago online and it says the $60 Setup Service Fee will be waived. Then, on the same day, I ported out from Fido for personal reasons. However my Fido bill just arrived with $60 setup service fee each line, i.e....

pinkDonut by I'm a participant level 2
  • 1872 Views
  • 6 replies
  • 1 likes

Customer Support Says Data Overage Charges Are Correct?

Hello all, Long time customer, first time poster! Thought I'd share my experience with Fido increasing their data overage rates by 15x ($10/1GB -> $15/100MB). On August 8th I received a text stating I had used up all my data and could continue with o...

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basarama by I'm a participant level 1
  • 504 Views
  • 3 replies
  • 1 likes

Bill problens and customer service

How do clients reach a human with Fido it's been 2 full days that I try through chat, Instagram, group chat and the phone, I also sent an email and now I'm sending this text, I've been a customer for over 24 years and have never been as discuses in y...

Sove by I'm a participant level 1
  • 332 Views
  • 1 replies
  • 0 likes
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