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Lost equipment

Hi, so I decided I don’t need the Fido internet anymore and cancelled it which went successfully. Though, when I returned my modem they wanted to charge me 262.50 dollars for some cable that I didn’t have??? I don’t remember having it but if I did, w...

Sequoia by I'm a participant level 2
  • 4880 Views
  • 8 replies
  • 0 likes

What happened to the $150 prepaid Gift card?

Hi, I applied for a new line under fido around 1st week of Nov. On the fido website there was an offer; that if u started a new line. You would receive a new gift card in Mail. I was also informed the same by the customer service representative when ...

Farhan88 by I'm a participant level 1
  • 745 Views
  • 1 replies
  • 0 likes

downlink led light is out

my internet modem from fido has lost connection tonight out of sudden. it is placed in bridge mode and right now only signal lights that are on or flashing are LAN LED and uplink led light. the downlink light and the @ led light are all out. it has b...

yzhang79 by I'm a participant level 3
  • 1800 Views
  • 4 replies
  • 0 likes

No installation during covid?

Has anyone been able to access professional installation during covid? I just moved into a new house and signed up for the self installation service. However, when I received the modem and looked around the house, I found that there aren't any coaxia...

Tyffle by I'm a participant level 2
  • 1628 Views
  • 5 replies
  • 0 likes
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