Has anyone been able to access professional installation during covid? I just moved into a new house and signed up for the self installation service. However, when I received the modem and looked around the house, I found that there aren't any coaxial cables inside of the house. And when I call tech support, they've said there's nothing they can do. Do I just sit around, paying the bill for a service I cannot access?
I did manage to get through to the installation team after about 4 attempts.
Now, I'm trying to get through to the customer service team so that they can retroactively apply a credit for services that I was not able to access. Currently, I'm on the 3rd attempt there.
I'm really sad to read that your experience wasn't a positive one, it's really not what we want for our customers. We'll send you a PM from here. Please check your inbox.
HI Phillipe, I am having hard time connecting to chat agent or call agents for tech support.For sales my phone was picked within 15 min and internet order was taken but for getting help on connections or after sales support i am really seeing that there is no one to help you . Answering on the community is not helping, i need a technician who can setup the cable from outside, i can manage it once the cable is inside the house, but after waiting for 3 days and calling every day and keeping the phone on hold for more than an hour there is no response, even there is no facility where you can ask to get the call back. This is quite frustrating and pathetic service that i have encountered so far for Internet at home