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Resolved! Support ended conversation without solving the issue

I have been getting sudden ping spikes where my usual ping to google is 13ms and when it spikes it's 1500ms. And the issue is about the wifi. I don't have any device connected via ethernet, so can't talk about it, but when my wifi dies, it literally ...

Modem keeps dropping internet

I just received my modem (Hitron) Model number: CODA-4582U. Internet drops everytime I search a page, works for maybe a miniute and just reconnects again. Please help me resolve this.

Jay_Hello by I'm a Participant Level 1
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