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Missing August Bill

I regularly receive my Fido Home Internet bill on the 24th of each month. This has been the case for more than a year now. For some reason, my most recent internet bill (For August) did not show up in my email nor my Fido account either. The Fido bil...

scmchan by I'm a Participant Level 1
  • 368 Views
  • 1 replies
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First Bill for new Internet Connection

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months):  Jan 25, 2021:  Order placed for a new connectionJan 26, 2021:  Modem receivedFeb 03, 2021:  Bill received fo...

IMS25 by I'm a Participant Level 2
  • 344 Views
  • 1 replies
  • 0 likes

$25 discount promo, but it discount $19.xx only

Hey there, My previous post was removed.   My promo is $25 discount, but this time bill says I saved $19.xx. My internet is $65 package, this time my bill says I need to pay $50.xx.   Can you check it?   Thanks

sehui by I'm a Contributor Level 2
  • 1138 Views
  • 3 replies
  • 0 likes

Bill penalty and charges dispute

Fido is charging $11.66 late payment charge on a modem that was returned and a $126 balance owed for one month.This is equal to 120% interest! on $126 owed.60%+ interest is criminal!!The phone rep was not able to address the issue.CAN you assist?  

ghta by I'm a Participant Level 2
  • 1653 Views
  • 4 replies
  • 0 likes
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