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Have to pay to access my payment history!

I have been a fido customer for more than 10 years. Recently I asked fido to provide me with the payment history for a Fido home Internet that I had until Dec 2020. Fido denied my request! Once I insisted that I need my payment history, they told me ...

sadeghianv by I'm a participant level 2
  • 381 Views
  • 1 replies
  • 0 likes

Disgusted by the customer service

My home internet stopped working at about 8pm today. Tried resetting the modem and replugging several times. I have been on hold for over 2 hours on the phone. Using my phone data to try to get live agent on chat now but I have to wait there too.  Th...

Wizk by I'm a participant level 1
  • 731 Views
  • 1 replies
  • 0 likes

Waiting for technical support became a nightmare!!

This is the second day in a row when I am waiting to deal with the lack of proper service. Yesterday I spent 1 hour and 20 minutes on the phone (after being disconnected by the system after 45 minutes - I guess they got tired of me???) and trying for...

dusorin by I'm a participant level 3
  • 1480 Views
  • 3 replies
  • 0 likes
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