Lost equipment

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I'm a Participant Level 2 Sequoia
I'm a Participant Level 2

Lost equipment

Hi,

 

so I decided I don’t need the Fido internet anymore and cancelled it which went successfully. Though, when I returned my modem they wanted to charge me 262.50 dollars for some cable that I didn’t have??? I don’t remember having it but if I did, why would they want me to put the full amount, I have the modem and everything else??

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Re: Lost equipment

Hey @Sequoia

 

Thanks for reaching out about this. 

 

Here's what's included in the box : 

• Fido Wi-Fi modem (Hitron CGN3AMF Gateway)
• Power adapter (12VDC / 2.5A)
• RJ45 ethernet cable (CAT 5e)
• Quick Start guide
• 6-foot coaxial cable
• Splitter

 

Which cable was missing exactly? 

 

Also, what happened at the store? Did you end up keeping the modem and paying? Give us more details so we can help. 



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I'm a Participant Level 2 Sequoia
I'm a Participant Level 2

Re: Lost equipment

Omg,

 

so I am missing the internet cable and the 6-foot cable, also the splitter (??) I’ve never seen it before but I might have the cables around my house but I don’t have the splitter... I can’t afford to pay $200+.... I’m a student 

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I'm a Participant Level 2 Sequoia
I'm a Participant Level 2

Re: Lost equipment

I did not pay a left the store because I still have 3 more days to return the cable

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Re: Lost equipment

Thanks for clarifying @Sequoia

 

Hopefully you can find the cable, let us know! 



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