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Received my Fido modem - Do I cancel with existing provider first?

Chihuahua2020
I'm a Participant Level 2
I'm a Participant Level 2

Hi, so I received from Fido a Hitron CODA-4582U cable internet modem, and I read the instructions on how to set it up by myself.

 

I'm currently with another Internet provider (CarryTel), so should I now contact CarryTel now to cancel with them, and then set-up my Fido Hitron modem?

 

Or can I set up my Hitron modem right now, and then cancel with CarryTel?

 

I don't want a situation where I have no Internet as I work from home. Thanks in advance.

3 REPLIES 3

Chihuahua2020
I'm a Participant Level 2
I'm a Participant Level 2

Thank you so much for your help & guidance. I'll set up the modem, see if I get internet, and if I do then I'll call my current provider and cancel with them.

Great, let us know how it goes! 😃

 



FidoSaira
Moderator
Moderator

Hey @Chihuahua2020,

 

Welcome to the Community!

 

We hear where you're coming from and we'd suggest that you first install your Fido services and then cancel. If you have a serviceable address ready for self-installation, there is no reason your services won't work. 😊