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Getting lower speed than advertised

Hi Team, I contacted Fido customer care and raised complaint so many times since 21st May 2022. According to my home internet plan, speed is 50mbps. but i am getting 18.5 mbps.  living this problem more than 7 days. no one is FIDO contacting or resol...

jbeginsamuel by I'm a Participant Level 2
  • 120 Views
  • 3 replies
  • 0 likes

downlink led light is out

my internet modem from fido has lost connection tonight out of sudden. it is placed in bridge mode and right now only signal lights that are on or flashing are LAN LED and uplink led light. the downlink light and the @ led light are all out. it has b...

yzhang79 by I'm a Participant Level 3
  • 789 Views
  • 4 replies
  • 0 likes

Bill penalty and charges dispute

Fido is charging $11.66 late payment charge on a modem that was returned and a $126 balance owed for one month.This is equal to 120% interest! on $126 owed.60%+ interest is criminal!!The phone rep was not able to address the issue.CAN you assist?  

ghta by I'm a Participant Level 2
  • 1596 Views
  • 4 replies
  • 0 likes
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