Fraudulent Third Party Charges

[HT-1]

I was billed $97.94 as third party charges in Oct'20 bill. I was asked by Customer Support to contact Bango directly for clarification which I did and received the email back that these charges are not from Bango.
When I contacted Customer Support after receiving response from Bango, the Specialist said the charges appear fraudulent as these were all on a single day and informed that it will be taken out in the next invoice.

Unfortunately, the Nov'20 invoice still has it. I feel that Fido is a party to this.

Switching to Fido was a big mistake and I would like to leave Fido at the earliest.

[migotist]

Thanks for sharing this ordeal. I have been hit with the exact scenario. around 95$ of fraudulent charges posted to my account . I since emailed bango and stopped the thirdparty billing via Fido . what was the resolution in your case ? how long it took ? Did  you end up paying for hte month that posted this fraud txn ?  I see that I am not alone in this fix . Is Fido a partner in crime?  why are they not doing anything?

[dilusion]

help... my account has started receiving these fraudulent charges as well.. 

When is FIDO going to do something about this?????????????

I have not purchased anything and have no business whatsoever with bango.

Hello,

I have a charge on my cell phone bill from bango. but i have no association whatsoever with this company and have not made any purchases.

please see to it that this charge is immediately refunded, and that the account be locked in such a way that no future charges may ever occur. 

[FidoSaira]

Hey @dilusion, 

I understand receiving unwanted charges is never a pleasant situation. Have you contacted Bango just to make sure what happened?

These charges are not from Fido, but third parties. Fido is simply the billing agent if customer has selected carrier billing.

You can reach out to us through these channels and we'd be happy to look into it with you. 

[dilusion]

I have reached out through those channels and received the same dismissive responses....

that it's my problem to contact a company that I have zero dealings with.  

pretty sad so far.    

Time for Fido to step up! And resolve these issues.  
 

[FidoSaira]

Thank you for your feedback again.

We're not dismissing anything. We totally understand your concerns about receiving unwanted charges. However, if the charge appeared on your Fido invoice, carrier billing was enabled. There's no other way the charge would appear on the bill. As these services are provided by other companies, they have all the answers to your questions. You would need to contact them directly and you will find their contact informations on your Fido invoice.

You can remove carrier billing from your Google Play profile as will going forward.

[dilusion]

As the company collecting the billing you are still responsible to ensure the other company isn't just doing whatever it wants.  

This is exactly the dismissive Fido attitude that is the problem.  

Carrier billing on my google account is disabled and always has been. 
No charges show in my google history. 
The vast number of complaints on this forum prove bango is either fraudulently charging people or completely negligent. Either situation makes Fido look really bad when they are complacent in these mistakes.  

It's time for Fido to step up and take some responsibility and protect its customers that they apparently value.  

Fido needs to immediately investigate this company and suspend the billing agreement until the investigation is complete.  That's what a company that cares would do.    

Instead Fido continues to dismiss its customers concerns and brush off the problem by suggesting we should contact a company that we have no dealings with.    

At some point you'd think they would notice and realize there is a problem here ..... or are they taking a cut of these proceeds and therefore don't care if they are fraudulent or not.  

[FidoSaad]

Hey there @HT-1

Welcome to the Community

Third party charges from Bango would usually indicate an in-app purchase billed to your mobile phone bill. That said, we'd be happy to review the situation one more.

To get started, you can reach out to us at these channels or we can send you a PM here if you prefer.

[HT-1]

I twice spoke to Fido Customer support on Oct-14 and Oct-19. I was also given reference number I1565006477 for fraud investigation team case. I was told that someone from fraud investigation team will contact me if more details are needed. No one has contacted me till date. I made a round off payment of $100 towards Oct'20 bill, but did not pay the third party charges because I do not want to be a party to the fraudulent charges levied by Fido. Now I am being notice emails from Fido Credit Operations of service interruption. This is the type of customer service Fido offers?

I have provided the details above. If you need more, please write to me.

[FidoLony]

Hey @HT-1, we can definitely follow up on the case. We'll send you a PM shortly.

Talk to you soon! 

[HT-1]

This new response from Bango is hilarious. The Fido mobile number levied with third party charges has always been on iPhone and Bango is advising me of Google Play Store. Why is Fido even entertaining fraudulent third party charges from Bango?

Please confirm how soon the charges will be removed from my Fido account.

 

[FidoSaad]

Thanks for the update @HT-1

Based on the screenshot you've shared, the refund will be applied in about a month for $97.94. Since the refund will be applied on your cellphone bill, you should see the credit on your next Fido invoice (or the one after depending on your billing cycle).

In the meantime, we can also suggest accessing your App or Play store and updating your payment's settings.You can disable billing to your cellphone line and restrict to credit card only, etc.

Hope this helps

[HT-1]

I am not trying to be rude, but you are not telling me anything new. My iPhone had credit card setup before I ported this number to Fido. That is why from day one I am calling this a fraudulent charge. 
What is painful is that Fido is a party to it. Why Fido does not clarify with Bango on customer complaint of third party charges in place of putting innocent customers on the front? I was checking my notes from Oct-19. I was given reference number I15650442674 as confirmation of charge removal. Still it was not removed in Nov bill. 
If I do not pay this fraudulent charge, can you ensure that I do not receive service disconnection email from Fido Credit Operations? If you are proud of Fido service satisfaction, I expect you to make this happen. Otherwise, do not reply to this message because I have lost all hope of getting satisfactory services from Fido.

thanks,

[FidoValerie]

Hey @HT-1

I totally understand your concern in regards to the payment, but we'll need to access your account in order to make sure the service won't be suspended.

You can reach out to us here for this, or we can also send you a PM through the Community, if that works best for you!

[HT-1]

Hello,

I received the December bill. The fraudulent charges are still not removed.

All your support in this forum is an eye wash. Just chat and no concrete actions. Porting to Fido was a big mistake. It's a mental harassment trying to get legitimate issues resolved from Fido. 

[Cawtau]

Hello HT-1,

  I understand you may be anxious to get your situation resolved, however, according to the screenshot you provided of the reply from Bango, the funds typically take at least one month to be displayed on your cell phone bill. That was dated November 26th. It hasn`t even been a month since that reply. You should note that the charges won`t likely be removed. However, if all goes well, you should see a reimbursment on your January or February bills.

Hope this helps 😀

Cheers

[HT-1]

Sorry, but you did not go through more chats. I am chasing this from October. I had received the email from Bango stating no purchases on my phone number on Oct-16. Further to it,  in my phone call with Fido Customer Service on Oct-19, I was given reference number I15650442674 as confirmation of charge removal. As per your reasoning, it should have been removed in Dec invoice? The fact is it did not.

[FidoFaiza]

Hi @HT-1, 

I will send you a PM to look into it.

Speak soon!

[HT-1]

Hello,

Haven't received any PM yet.

thanks,

[FidoAllan]

We just sent you one!  

[FidoSaad]

Thanks for the update @HT-1

Based on the screenshot you've shared, the refund will be applied in about a month for $97.94. Since the refund will be applied on your cellphone bill, you should see the credit on your next Fido invoice (or the one after depending on your billing cycle).

In the meantime, we can also suggest accessing your App or Play store and updating your payment's settings.You can disable billing to your cellphone line and restrict to credit card only, etc.

Hope this helps