Bonjour @Valerie13,
Le chèque de remboursement est émis environ 3 à 4 semaines après la publication de votre facture finale. Nous l'enverrons à l'adresse que nous avons sur le dossier.
Votre facture finale a-t-elle été publiée et cela fait plus d...
Hello @Nish3,
Thank you for the information.
Fido Roam charges/usage are validated by the Fido sim in a customer's phone. Having your phone on airplane mode would not allow you to connect to any network and incur Fido Roam charges though.
Did ...
Hello @gloriaP,
Thank you for the details! We definitely understand how surprising it can be to receive unwanted charges.
We definitely believe in being transparent about our services as we know it can have a financial impact for our customers.
...
Hey @Vivi_10,
Thank you for the details!
The offer you were made is generally what is communicated through the email confirmation. If there's an error, please contact us through these channels and we'd be happy to look into it with you.
