Fido

FidoSaad

Hey there @ranswain Sorry to heart about that. It's important to note that Likewize will usually provide you with a documentation for your claim and any follow up decision they make about it. To better assist you, and to take a closer look at th...

FidoSaad

Hey @Ellickli If you require a new SIM/eSIM, please reach out to us on these channels and one of our agents will be able to assist you with that request.

FidoSaad

Thank you for sharing @Zuzucat I'll also link a solution provided in another post to provide more context on this particular issue. Hope this helps!

FidoSaad

We apologize for the confusion. We can confirm that the store in question did follow the policies in place. Generally, it takes 3 to 5 business days for a new SIM to be shipped. To do so, the account holder must place the order and have it shipped...

FidoSaad

You can find all the ways available to reach out to us, on the solution of this thread. Hope this helps!

Fido

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