Hello Asherarnold86,
Welcome to the community!
@Asherarnold86 wrote:...
How is it possible for Third Party provider to request funds from Fido to pay for our transactions (which we did not make or authorize) and then have Fido pass the cost along to us with NO proof of purchase..
Sorry to hear you've received unexpected charges on your bill. However, I don't think many people understand what Direct Carrier Billing (DCB) is and how it works. Direct Carrier Billing is a type of mobile payment method that lets consumers make purchases and add the charges these transactions incur to their mobile phone bills. In this case, Bango is DCB provider who has a billing relationship with Fido (or other mobile provider).
It's important to note that neither Bango nor Fido are actually the source of the charges. It's similar to PayPal having a billing relationship with a bank account. Making a purchase from, say Walmart, via PayPal would result in the monies debited from your bank account. If there were fraudulent purchases, your bank wouldn't be able to investigate because the transaction would have been through PayPal. Your bank wouldn't be able to contact PayPal on your behalf either. You would need to contact PayPal to sort out. Similarly, Fido (or other mobile provider) would not be able to investigate any charges. They only know that some purchase was made via DCB. The proof of purchase should be through the DCB provider. That's why people are told to reach out to Bango.
I understand that many people might not have been aware of the relationship with Bango. However, if third-party billing is enabled, Bango would be the provider. As suggested by some other community members, here and here, it is possible to disable DCB.
Hope this helps 😀
Cheers
