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Bango Fraudulent Charges

Asherarnold86
I'm a Participant Level 2
I'm a Participant Level 2

I've just been charged $188.81 to my account from Bango. There isn't an approved transaction on my App store or Google play. Nor do I download / play any games. I just spent 50 minutes with a customer service rep who said they can't do anything until I have a Bango Ticket #. Which I then provided her and then her response was ok so you are going to still have to wait for a response from Bango. 

How is it possible for Third Party provider to request funds from Fido to pay for our transactions (which we did not make or authorize) and then have Fido pass the cost along to us with NO proof of purchase. 

 

Absolutely mind bloggling to see HOW MANY CUSTOMERS are dealing with the same issue and they are still choosing not to acknowledge there is a flaw in their system that is allow FRAUD to happen to their customers! 

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Asherarnold86,

 

 

Welcome to the community!

 


@Asherarnold86 wrote:...

How is it possible for Third Party provider to request funds from Fido to pay for our transactions (which we did not make or authorize) and then have Fido pass the cost along to us with NO proof of purchase..


  Sorry to hear you've received unexpected charges on your bill. However, I don't think many people understand what Direct Carrier Billing (DCB) is and how it works. Direct Carrier Billing is a type of mobile payment method that lets consumers make purchases and add the charges these transactions incur to their mobile phone bills. In this case, Bango is DCB provider who has a billing relationship with Fido (or other mobile provider).

 

  It's important to note that neither Bango nor Fido are actually the source of the charges. It's similar to PayPal having a billing relationship with a bank account. Making a purchase from, say Walmart, via PayPal would result in the monies debited from your bank account. If there were fraudulent purchases, your bank wouldn't be able to investigate because the transaction would have been through PayPal. Your bank wouldn't be able to contact PayPal on your behalf either. You would need to contact PayPal to sort out. Similarly, Fido (or other mobile provider) would not be able to investigate any charges. They only know that some purchase was made via DCB. The proof of purchase should be through the DCB provider. That's why people are told to reach out to Bango.

 

  I understand that many people might not have been aware of the relationship with Bango. However, if third-party billing is enabled, Bango would be the provider. As suggested by some other community members, here and here, it is possible to disable DCB.

 

Hope this helps 😀

 

Cheers