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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Great Service

Gurkirat provided such an amazing service today! He was very helpful and graciously gave me promotions, which I dearly appreciate. 

Suaad1972 by I'm a participant level 1
  • 804 Views
  • 1 replies
  • 2 likes

Resolved! New SIM Card and cannot set up voicemail

I have a Samsung S8 and we switched from Rogers to Fido.  I got a new SIM card and now cannot set up my voicemail.  I dial the VM number, get the prompt to enter my phone number but it states it is not a valid number.  cannot get past that point.  Ve...

CindyH1 by I'm a participant level 2
  • 3829 Views
  • 4 replies
  • 0 likes

Is it possible to schedule a call back???

I have been trying for hours to schedule a call back through Fido's godforsaken system and have had no luck whatsoever.  Steps are as follows: - Call *611 on my Fido device- Listen to the automated voice system and click through to speak with a 'spec...

wolfenjm by I'm a participant level 1
  • 964 Views
  • 1 replies
  • 0 likes

Resolved! Complaint about Fido unreasonable charging

I have been charged an unreasonable and unacceptable fee of $108 while I just use Fido for no more than 48 hours.  Here is my kind of nightmare experience with this company and it totally ruined my good mood as a new arrival of Canada: Day 1: I went ...

Neverusefido by I'm a participant level 1
  • 1090 Views
  • 1 replies
  • 0 likes