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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Discount amount on Bill is not matched to Order Confirmation

Hello, I joined Fido in Nov 2020 online, while there was Black Friday promotoion of $10/mo. off for 24 months offered to new account. On my online order, the cart summary on my order confirmation clearly shown that "OFFER APPLIED!" and the total mont...

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Gizzz by I'm a Participant Level 1
  • 1859 Views
  • 5 replies
  • 0 likes

Voucher refill failed on my prepaid account

I bought the the voucher and redeemed it online, but the airtime balance is still 0 after the refill. There is no refill history as well. I tried to input the voucher pin again but it became invaild. What's going on here?By the way, i also have the r...

Thoma4 by I'm a Participant Level 1
  • 347 Views
  • 1 replies
  • 0 likes

Resolved! Bill

Please advise how and where to find my previous month's bill to review charges. I am a new customer and am unable to find my first bill online anywhere. I can only find the previous month's balance....not the charges. Please and thank you.

Risers by I'm a Participant Level 2
  • 461 Views
  • 1 replies
  • 0 likes

Long distance charge

Fido charges an enormous 400$ on my bill for a long-distance charge. I used my minutes but they did not notify me and charge men end of my cycle. this is so unfair service and cheating with the customer. I call them they said charge to call my home c...

kushal1 by I'm a Participant Level 1
  • 366 Views
  • 1 replies
  • 0 likes