Hey @temialabi29 Welcome to the Community!
You should indeed receive the QR code for your eSIM on the date the service is being activated. Should you need any assistance with the activation, you can check out the steps here or contact us here.
We've replied to your question here.
Once you speak to customer service and explain the situation (and that you had requested the return within the timeframe of the Satisfaction Guarantee), they could look into a possible exception for you.
Hey @pokiyakaushal Welcome to the Community! That does sound frustrating and certainly doesn't reflect the experience we aim to offer.You should normally be able to schedule a callback and receive a call from someone at the set time or within the fol...
Hey @Ash333 Sorry to hear that you're currently unable to return the phone. You can definitely schedule a callback for assistance with this, so we can look into possible solutions for you.Our satisfaction guarantee covers up to 30 days (from the date...
Hey @NataliaP1 & @KK81 Sorry to hear you haven't gotten a solution as of now. We're available to further assist you over the phone or you can report a unresolved concern through the steps here. We certainly care about customer satisfaction!
