Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Kamakoye,
Welcome to the community!
Sorry to hear of your situation. However, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we k...
Hello Soccpuppet,
Welcome to the community!
Sorry to hear you've incurred unexpected roaming charges. Are you referring to the Welcome Abroad notification message? You should note that merely receiving the Welcome Abroad message does not nece...
Hello Idda,
Welcome to the community!
Did you wish for assistance with a matter? You should note the forums are community-driven and not intended as a venue for customer services. In addition, the forums are not the Live Chat (Ask Jack). We d...
Hello Jay2xk,
Welcome to the community!
Unfortunately, I do not think it is possible to remove the caller identification displayed. However, as far as I am aware, you should be able to change the call display name (see here). You should be ab...
Hello Vsethna,
Welcome to the community!
Sorry to hear you've incurred additional charges on your bill. However, you should note the forums are community-driven and not intended as a venue for customer services. We do not have access to custo...
