Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello YouKnowWho,
Welcome to the community!
Sorry to hear your plan cost increased unexpectedly. Generally, Fido informs customers of account related information (ie plan cost increases) on your bill. They would normally notify customers a co...
Hello Lizbeth-cvv,
Welcome to the community!
Sorry to hear of your recent experience. However, you should note these forums are community-driven and not intended as a venue for customer services. Many of us are fellow customers and are not in...
Hello again,
@hpieri wrote:
....Someone above told that in Fido, LTE = 4G, so looks like it is all good, except because the device is able to connect by 5G and looks like in my area it is not possible,
Yes, that is correct. Long-term evolution ...
Hello KMB9000,
Welcome to the community!
Unfortunately, it does not appear that Rogers has any cellular towers on the grounds proper:
~taken from here.
The nature of cellular service is that it is dependent on being able to receive adequ...
Hello KimAnderson,
Welcome to the community!
Sorry to hear you're having issues with your new phone. Do you still have access to your old phone? If you do, are you having the same issues? If there are no problems with using your old phone, it...
