Hello,
I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
Hello,
What are these Fido codes for? Are the used to verify access to my account? If so, was someone trying to access my account since I never requested the codes?
Cheers
Hello,
Currently, both My Account via computer and the App show my usage updated 12 hours ago. My App is version 3.3.3.4 (1212) for android. Is it available for android? I have tried with data as well as via Wifi and I have never seen any Real-ti...
Hello Community!
The CRTC has decided (finally!!) to put an end to locked devices and unlocking fees! As of December 1, 2017, all individual and small business wireless service customers will have the right to have their cellphones and other mobi...
Hello,
I hope I do not offend anyone on either forum by asking, but how difficult would it be to combine the communities? I'm sure both communities have many of the same or similar concerns. The technology is there to translate. Having a single t...
Hello Asiaminor2k,
Welcome to the community!
When having to switch SIM cards, the process would be to simply update the SIM card information on your line. Changing SIM cards has no bearing on the line's phone number.
Since the Home Phone se...
Hello Fdaisy,
Welcome to the community!
Sorry to hear you're having issue making calls in the US. Are you able to use data in the US? Send and/or receive text messages? When your device connected to the networks, did you receive a Welcome to th...
Hello Sherrifinlayson,
Welcome to the community!
As far as I am aware, the minute overage fee for that plan is 45¢ per minute:
~taken from here, under Basic.
As far as I am aware, that plan only allows for 100 outgoing texts (see here)....
Hello,
I understand this is an old thread, however, there have been recent comments made. With regards to the OP's issue,
while receiving SMS would not incur the roaming charge, it's worth mentioning that the data contained within MMS (incoming ...
Hello Ik333,
Welcome to the community!
Were the numbers called Canadian phone numbers? Do you use Wifi-calling? If the numbers called were to non-Canadian phone numbers and with Wifi-calling, it's possible those charges did not incur during you...
