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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 98690 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 32076 Views
  • 16 replies
  • 3 likes

Resolved! Change WAN IP/public ip

Does anyone know if there is a way to change my public IP other than changing my modem ?The Hitron CGN3U fido advanced wifi modem doesn't have a MAC cloning, so I need a way, any way that could possibly work.Also for this modem does rebooting my mode...

PyLee by I'm a Participant Level 1
  • 253 Views
  • 1 replies
  • 0 likes

Resolved! Support ended conversation without solving the issue

I have been getting sudden ping spikes where my usual ping to google is 13ms and when it spikes it's 1500ms. And the issue is about the wifi. I don't have any device connected via ethernet, so can't talk about it, but when my wifi dies, it literally ...

Spotty Internet in Scarborough

Hi, my internet has had rolling outages this whole week, multiple hours a day. I'm currently having an outage right now (going on an hour). This is unacceptable as I'm (like many others) working from home.

setogaston by I'm a Participant Level 3
  • 625 Views
  • 5 replies
  • 0 likes

First Bill for new Internet Connection

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months): Jan 25, 2021: Order placed for a new connectionJan 26, 2021: Modem receivedFeb 03, 2021: Bill received for $6...

IMS25 by I'm a Participant Level 2
  • 307 Views
  • 1 replies
  • 0 likes

Resolved! Did not get Fido gift card email after 6 weeks

I signed up on Dec. 16, 2020 for 150u with $150 gift card promo. It is now more than 6 weeks since I got my internet with Fido yet I still did not get email from Fido about gift card. I check my inbox everyday and check the junk and spam folder too b...

fasnam by I'm a Participant Level 2
  • 794 Views
  • 5 replies
  • 0 likes
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