Hello: When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived. A fee of $50 showed up on my fi...
Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months): Jan 25, 2021: Order placed for a new connectionJan 26, 2021: Modem receivedFeb 03, 2021: Bill received fo...
Thanks but I just received my bill for March as well. No credit given as yet. I called a couple of times (in Dec 2022 and Jan 2023) and was assured that it was being processed and would show up in my next bill. There are no delays when it comes to ...
Not billed for the modem that I returned as instructed by Fido. The returned modem is with Fido's authorized carrier (Canada Post). I went back to the Canada Post outlet where the package was dropped off. I was informed that it was a delay on accou...
After a disastrous encounter with Canada Post's chatbot , I decided to contact Fido again. During a 1.5 hour call, I was finally able to speak with Christopher (Loyalty Team). He was helpful in getting a 'Locate Equipment' case opened. Yesterday, I...
