Fido

IMS25

Hello: When I was forced to use the online chat session in Nov 2022 due to a technical issue with signing up for a new phone service online, I was assured by the Fido agent that the Service Setup Fee would be waived. A fee of $50 showed up on my fi...

IMS25

Hello: I am trying to understand my first bill for a new internet home connection ($45 per month net of $30 credit for the first 12 months): Jan 25, 2021: Order placed for a new connectionJan 26, 2021: Modem receivedFeb 03, 2021: Bill received fo...

IMS25

I got lucky the third time and this time around, Customer Service was able to help with the refund. Thanks.

IMS25

Thanks but I just received my bill for March as well. No credit given as yet. I called a couple of times (in Dec 2022 and Jan 2023) and was assured that it was being processed and would show up in my next bill. There are no delays when it comes to ...

IMS25

Canada Post continues to show a 'in transit' as of today. Unbelievable!

IMS25

Not billed for the modem that I returned as instructed by Fido. The returned modem is with Fido's authorized carrier (Canada Post). I went back to the Canada Post outlet where the package was dropped off. I was informed that it was a delay on accou...

IMS25

After a disastrous encounter with Canada Post's chatbot , I decided to contact Fido again. During a 1.5 hour call, I was finally able to speak with Christopher (Loyalty Team). He was helpful in getting a 'Locate Equipment' case opened. Yesterday, I...

Fido

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Credit for Service Setup Fee

First Bill for new Internet Connection

Re: Credit for Service Setup Fee

Re: Credit for Service Setup Fee

Re: Caught between Fido & Canada Post

Re: Caught between Fido & Canada Post

Re: Caught between Fido & Canada Post