Hello @ghta,
I'm not entirely certain I follow the math of your post. Here's what I understand, please correct me if I miss anything: $11.66 on a balance of $126 would amount to 9.25%. 11.66/126 * 100 = 9.25%
Now, you say that you returned the modem, however you still got charged a late payment charge. To clarify, do you mean you were charged for the modem and your monthly service fee? Those would be 2 different things.
If you missed a payment (or a few payments), you would indeed be charged a late payment fee. That would be independent from returning the modem on time though.
Could you clarify to the Community those 2 points :
1) How do you see the fees split on your detailed invoice?
2) Is the late fee for your overall unpaid balance, for the modem or both?
Please keep us posted and we will reassess the situation accordingly. Of course, for immediate assistance, you can reach out to us here.
Thanks for the update @ghta .
To clarify, the late payment charge is 3 % .This fee only applies if the amount owing on an account is not paid by the required payment date. Late Payment Charges are accrued on a daily basis until the date on which the payment is applied to the account.
This situation is particular as the amount was higher due to the modem being charged, the late fee also reflected the balance for the modem. I do understand your point though, in the end the modem was returned and the charge removed which should also have been reflected on the late fee.
Very sorry to see you had to call multiple times as well as go to the store on two occasions, that's not what we want for our customers. Can you tell us more about that? Why did it take 2 store visits to return the modem?
