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$25 discount promo, but it discount $19.xx only

sehui
I'm a Contributor Level 2
I'm a Contributor Level 2

Hey there,

My previous post was removed.

 

My promo is $25 discount, but this time bill says I saved $19.xx.

My internet is $65 package, this time my bill says I need to pay $50.xx.

 

Can you check it?

 

Thanks

3 REPLIES 3

KAPABLE-K
MVP MVP
MVP

Hello @sehui,

 

If you are not sure about the charges and discount on your invoice you would need to contact customer service so they can look at your account and clarify what is happening.



sehui
I'm a Contributor Level 2
I'm a Contributor Level 2

Hello,

That customer service page leads me to this forum. :D

Hello again @sehui,

 

That page has all the different ways to contact Fido not just the community. 

 

When it comes to account level issues calling would be the fastest way to get in touch with someone. Given the current situation the wait time would be longer it is still the faster.