Refund on Final Bill

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I'm a Contributor Level 1 mm15
I'm a Contributor Level 1

Refund on Final Bill

I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving "final bills" indicating the credit balance. How do I go about getting this amount refunded to my CC?

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Re: Refund on Final Bill

Hey @mm15

 

Thanks for reaching out Smiley .

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

I'll send you a  PM to help with this ! 

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Moderator (inactive) FidoRanya
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Re: Refund on Final Bill

Hey @mm15

 

Thanks for reaching out Smiley .

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

I'll send you a  PM to help with this ! 



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I'm Helpful Level 3
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Re: Refund on Final Bill

The question is if a Fido account is canceled and the account has a credit (negative) balance on the final bill when will Fido issue a refund for Ontario customers?

 

I looked at Fido's T&C but couldn't find anything (except for Newfoundland customers), I searched the forum and called in and the answer was anywhere between 1 week to 6 weeks which is odd, I mean if the (former) Fido customer would have to make a payment would Fido accept a 1 to 6 weeks delay or would it say "Pay Immediately"?

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Re: Refund on Final Bill

Hey @User3512!

 

I've moved your post to this thread as it relates to the same subject. 

 

You can find the info you're looking for in the solution above!



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