I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving "final bills" indicating the credit balance. How do I go about getting this amount refunded to my CC?
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10-05-2016 05:56 PM
Hey @mm15 ,
Thanks for reaching out .
When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released.
I'll send you a PM to help with this !
The question is if a Fido account is canceled and the account has a credit (negative) balance on the final bill when will Fido issue a refund for Ontario customers?
I looked at Fido's T&C but couldn't find anything (except for Newfoundland customers), I searched the forum and called in and the answer was anywhere between 1 week to 6 weeks which is odd, I mean if the (former) Fido customer would have to make a payment would Fido accept a 1 to 6 weeks delay or would it say "Pay Immediately"?