Refund on Final Bill

Reply
Highlighted
I'm a Contributor Level 1 mm15
I'm a Contributor Level 1

Refund on Final Bill

I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving "final bills" indicating the credit balance. How do I go about getting this amount refunded to my CC?

Accepted Solution

Re: Refund on Final Bill

Hey @mm15

 

Thanks for reaching out Smiley .

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

I'll send you a  PM to help with this ! 

View solution in context
Flag this to a Moderator
Message 1 of 8
3,424 Views
Moderator
Moderator
Solution

Re: Refund on Final Bill

Hey @mm15

 

Thanks for reaching out Smiley .

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

I'll send you a  PM to help with this ! 



Flag this to a Moderator
Message 2 of 8
3,422 Views
I'm Helpful Level 3
I'm Helpful Level 3

Re: Refund on Final Bill

The question is if a Fido account is canceled and the account has a credit (negative) balance on the final bill when will Fido issue a refund for Ontario customers?

 

I looked at Fido's T&C but couldn't find anything (except for Newfoundland customers), I searched the forum and called in and the answer was anywhere between 1 week to 6 weeks which is odd, I mean if the (former) Fido customer would have to make a payment would Fido accept a 1 to 6 weeks delay or would it say "Pay Immediately"?

Flag this to a Moderator
Message 3 of 8
690 Views
Moderator
Moderator

Re: Refund on Final Bill

Hey @User3512!

 

I've moved your post to this thread as it relates to the same subject. 

 

You can find the info you're looking for in the solution above!



Flag this to a Moderator
Message 4 of 8
663 Views
I'm a Participant Level 1 mohitvarsani54
I'm a Participant Level 1

Re: Refund on Final Bill

Good afternoon,

 

I switched my account from Fido to Virgin and now my credit balance shows -13.12$.

Can I get refund this amount?

 

 

Flag this to a Moderator
Message 5 of 8
374 Views
Moderator
Moderator

Re: Refund on Final Bill

Hey @mohitvarsani54 ,

 

Welcome to the Community! A bit sad to hear you left us.

 

I moved your post here since it's about the same topic, you can refer to the solution for your info Smiley



Flag this to a Moderator
Message 6 of 8
344 Views
I'm Helpful Level 3
I'm Helpful Level 3

Re: Refund on Final Bill

Hi Amanda,

Cancelled Internet at the beginning of cycle June 3, 2019. Final bill from July 1, 2019 shows -$34,27. Unfortunately the solution in this thread doesn't seem to apply to my particular case (didn't get a cheque yet).

Flag this to a Moderator
Message 7 of 8
188 Views
Moderator
Moderator

Re: Refund on Final Bill

Hey @User3512

 

Thanks for clarifying Smiley .

 

You should have received cheque by now.

 

I'll send you a PM so we can look into this! 

 

Talk to you soon.



Flag this to a Moderator
Message 8 of 8
183 Views