Thank you very much.
I would prefer the refund to the credit card, because I don´t know if I can use a cheque in Germany.
Unfortunatly the live chat doesn´t work, so I can´t reach the customer service.
Can you arrange the payment to the credit card? Or is it possible to write an email?
thanks for your response. Unfortunatly I can´t reach the customer service.
My account has been limited after the cancellation. The only way to contact the customer service seems to be the "Live Chat", but it doesn´t work.
I always get the following message:
"404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."
The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued.
Payments made by credit card (including Visa Debit / Debit MasterCard) may be refunded to the same credit card if you request it before the automatic cheque refund is issued. If not you will have to contact customer service to make alternative arrangements.
You can reach out to customer service through any of the available methods listed here.