General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Unable to get a Fido prepaid plan in Tillsonburg ON

Hi! I went to the Rogers store in Tillsonburg ON to purchase a Fido pre-paid plan but was refused. The reason was stated as my ID was not from the town of Tillsonburg so they would not allow me to purchase a pre-paid plan, but they could see me a Cha...

What number I should Contact

Hello, I have services I want to offer to fido company and I do not know what number I should call. Can anyone help me with that?

Agents not honouring price plan change quotes

I have a price plan with a promotion that just expired. I contacted Fido support a few weeks ago and they told me to contact them after the promotion had expired and they could apply the price plan quoted to my line. Fast forward to today, and the "S...

Customer Support Says Data Overage Charges Are Correct?

Hello all, Long time customer, first time poster! Thought I'd share my experience with Fido increasing their data overage rates by 15x ($10/1GB -> $15/100MB). On August 8th I received a text stating I had used up all my data and could continue with o...