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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Not getting the promotional discount as mentioned in the contract
According to the following section in the contract, I should be getting $29 + $10 = $39 off on my monthly bill. But this $10 discount is missing from my bill. I talked to the support chat and the don't have any information regarding this discount.
Activation fee charged when set up online
I set up my account online where the activation charges appeared to be waived when I went to check on my bill 150 dollars was the totals of a 50 dollar a month plan ???? I message customer service and they told me to go to the store where I activated...
Resolved! Payment Issue: Bill Unpaid
I made a payment for my bill last night, and it appeared to be successful. However, when I checked my Fido account, it still indicated that the bill was unpaid, and the funds have not been deducted from my debit card. Can you please help me understan...
All calls being recorded by fido
Was just on the phone call with your customer service rep that ended the call with him hanging up . Conversation took a different turn when I challenged charges on my account regarding certain long distance charges. He told me that fraud department w...
Client Care
Hello, I have an account and called your client care line today. It directed me to pick a time and wait for a call. I chose 2:30 and they never called. Later in the day I figured I would try the live chat agent. I was waiting 3 hours for an agent and...
