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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Phone calls Not Working

Hi!   I've been with Fido 2 years and for the last 2 years I've had sporadic issues with calls going straight to my voicemail without even ringing, or when I try to place a call, it just tries for 20 sec (without ringing) then just ends the call.    ...

DD222 by I'm a Participant Level 2
  • 673 Views
  • 2 replies
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Unexpected large bill

Hi Guys,   I received my FIdo bill yesterday and to my disbelief I was charged a bill of $768, upon enquiring further, I was told by the customer care that, it  was because I had overused my long distance calling minutes.   But I didn't get any notif...

Ghhvjjkkkll by I'm a Participant Level 1
  • 256 Views
  • 1 replies
  • 0 likes

How can fido say no interest?

Fido charges for $720 for a iPad 8th gen 128g. $30 monthly. You can go get the exact same at Best Buy for $550 taxed $621.50. I understand if they need to make money, just don't lie. 

Findingmyway by I'm a Participant Level 1
  • 313 Views
  • 1 replies
  • 0 likes

Poor customer service

I recently called Fido because someone I worked with informed me they had loyalty plans for certain customers,I've been with fido for at least 5 years and until recently have had 3 lines.I now have 2 and am paying way to much money so I called to see...

AndrewJT by I'm a Participant Level 1
  • 172 Views
  • 1 replies
  • 0 likes

Compliant to an offer promised at purchase

How can I file a compliant regarding my recent purchase at Fido? I wasn't honored with the promotional offer (a free gift) as promised when I made the purchase. It was clearly stated in the purchase summary when I submit the purchase online. I was la...

Cloud81 by I'm a Participant Level 1
  • 180 Views
  • 1 replies
  • 0 likes