I am sad to see you've had this kind of situation with your phone upgrade.
We would love another chance to take a closer look into this with you. You can reach out to us through any of the options found on our Contact Page.
Welcome to the Fido Community.
The Set-up Fee is a charge that is applicable for all phone upgrades and new line activations unless the purchase is done online at which point the fee is automatically waived.
Je suis navré d'apprendre que vous avez eu ce genre d'expérience avec votre facturation. Je peux comprendre que recevoir une facture plus élevée qu'attendue peut être surprenant.
Pour mieux vous assister avec ceci par contre, il f...
Welcome to the Community.
I can understand that receiving a bill that is higher than expected can always be a surprise. In this case, we would have to take a closer look into your account to review the details.
To do so,...