I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving "final bills" indicating the credit balance. How do I go about getting this amount refunded to my CC?
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The question is if a Fido account is canceled and the account has a credit (negative) balance on the final bill when will Fido issue a refund for Ontario customers?
I looked at Fido's T&C but couldn't find anything (except for Newfoundland customers), I searched the forum and called in and the answer was anywhere between 1 week to 6 weeks which is odd, I mean if the (former) Fido customer would have to make a payment would Fido accept a 1 to 6 weeks delay or would it say "Pay Immediately"?
Cancelled Internet at the beginning of cycle June 3, 2019. Final bill from July 1, 2019 shows -$34,27. Unfortunately the solution in this thread doesn't seem to apply to my particular case (didn't get a cheque yet).