Phones and Devices
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Billing

Hi, my phone plan has suddenly increased by 4 dollars initially it was 44 CAD (without taxes) a month but for the month of January it increases to 48 CAD (without taxes )a month. I tried contacting the customer support service but no one responded. I...

Hershil by I'm a participant level 2
  • 569 Views
  • 1 replies
  • 0 likes

Shipping delays

Get your story straight. I order an iPhone from your website, as I was interested in a new model, and was finally convinced by the quick shipping outlines in the product page:  “GET IT IN 1-2 DAYS”, since it was clearly in stock.   I pay everything, ...

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Bidartp by I'm a participant level 2
  • 4022 Views
  • 6 replies
  • 6 likes

Resolved! Fido Hardware Order

3 weeks ago, I made an online order to upgrade my phone. I received an order update 6 days later and an account change confirmation earlier this morning. Neither of these emails have provided me any information regarding when I will receive my device...

AngeloToledo by I'm a participant level 2
  • 1883 Views
  • 2 replies
  • 1 likes

Fido, this has become a comedy of errors, and I'm done.

I contacted Fido.ca via the website chat feature to order a hardware upgrade on November 30th.  I was looking for the Samsung Galaxy Note 10+ - given the downpayment needed for the S20+, it’s the more budget friendly option. I’d thought about waiting...

J-D-M by I'm a participant level 2
  • 3734 Views
  • 9 replies
  • 0 likes
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