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New phone still not recieved

I'm in a bit of a bind right now and hoping someone can give me some answers or their experience.. Last week I ordered a new device to upgrade from my now broken phone. I usually go in store to do any kind of upgrade or such but dude to the pandemic,...

helenzang by I'm a participant level 3
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Got a new phone

I purchased a new phone (iPhone SE) one week ago, and I still haven't recieved anything but a confirmation that my phone will be here in one week, and it isn't. Who should I contact to to get information about this?

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