Hello @Oscarin,
That is odd. Do you have confirmation that your account is currently active? I recommend that you reach out to us using the following methods and we'll be happy to help.
Hello @nathaly_boisver, Welcome to the community! I'm sorry to hear about your experience. Please feel free to contact us over the methods shown here and we'll be happy to assist.
Hey @kblack,
Welcome to the community!
That seems odd. Are you updated to the most recent version? Have you also tried reinstalling the app?
Additionally, you can try with both networks (Cellular or Wi-FI) in case it would be a network issue.
K...
Hello there,
If you had a callback scheduled, its possible that you may not have gotten it at the scheduled time due to an issue with the callback system, though we had a team calling everyone who had a call eventually. Were you able to speak to so...
