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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24040 Views
  • 0 replies
  • 8 likes

suspension fee and text message fee

Dear fellow fido subcribers,Fido charges you suspension fee for non payment and will tack on your regular monthly phone service charges even when they have suspended your phone service. Does it even make sense?I was on the phone with them for 2 hrs b...

kobrak by I'm a participant level 1
  • 1068 Views
  • 1 replies
  • 0 likes

Too high phone bill

Hi!   My name is Angelina. I have been using fido since 3 years and before. I had thought I could be complaining. I m pissed of and realize fido is worst .I was using a online calling card to make international calls since long time .last month fido ...

angel24 by I'm a participant level 1
  • 784 Views
  • 1 replies
  • 0 likes

Want to change my tablet plan

I changed my plan last month and didn't notice that it was a tablet plan. Now I need to receive texts and phone calls, so I am thinking change my plan into a normal one. But could not change it on website and failed to call 1-888-482-3436. Could you ...

mio2 by I'm a participant level 1
  • 869 Views
  • 1 replies
  • 0 likes

Inconsistent roaming charges

I received five roaming charges while away from Canada. My phone(Samsung A70)'s data roaming and cellular data were off. I haven't changed the setting of my phone during my trip neither, and my trip lasted from July till end of September.  I received...

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xd1 by I'm a participant level 1
  • 885 Views
  • 1 replies
  • 0 likes