OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA's Clearly Contest (May 11 - 17, 2023) Click...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Add a line question...
Hello. I was thinking about adding another line to my account. It would be just a plan with no device (I have one already). Are there early cancellation fees even though no device is being subsidized? Am I locked in for any period of time? Thanks.
Temporary Relief
Hello, I want to ask if I can make the temporary relief online or through email? There is a special case for me. I am in China right now, so I cannot use my fido phone number to call the customer services center because my number is under su...
being abroad, not primary account holder, need to change the plan? help!
I got this number from fido in 2017. Surprisingly , I found that this number was used to be someone else's when I registered an app with this new number. Apparently, the previous user abandoned this number and Fido sold it to me, but the account hold...
Resolved! fido esim
Hi, I contacted a live chat agent a few days ago and was told that they are able to send me an esim by mail. The mail arrived today; however, it's still the multi sim and not the esim QR code. What am I suppose to do with this sim card now?? Can some...
Resolved! fee
I have canceled my fido service and changed provider. My balance is negative，how to get my money back？
