General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24266 Views
  • 0 replies
  • 8 likes

Cancelled account still being billed

I cancelled my Fido account on September 25 and was billed for the outstanding balance on that day.  I have since been billed on October 6, November 5 and received notice that i will be billed again on December 5.  The website offers no way to speak ...

alljay by I'm a participant level 1
  • 840 Views
  • 1 replies
  • 1 likes

Why would anyone stay with Fido?

I am a long-term (over a decade) Fido customer. My current plan is a small Fido pulse plan ($40/month). I need a new phone. However, with no notification of such a policy change, Fido suddenly will not allow me to keep my current plan while also upgr...

myst_riven by I'm a participant level 1
  • 1032 Views
  • 1 replies
  • 1 likes

Resolved! How to cancel Fido

I need to cancel Fido service but I tried to call, it ask me to wait more than 3 hours, and I went to store, the rep. said they cannot cancel in store, I have to call. It's ridiculous. I need to connect to someone to deal with, or show me if there is...

weilingwu by I'm a participant level 1
  • 1493 Views
  • 1 replies
  • 0 likes

Fido Cell Data Scam

when my biling cycle come near to reset date,I notice my data drain out fast then normal eventhough i am not using data sometime.Is it trick to push Cx to buy extra data ?

hipate by I'm a participant level 1
  • 866 Views
  • 1 replies
  • 0 likes