credit balance on final bill

[Fidopls]

I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.

[Fidopls]

Hey Fidopls!

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

[KAPABLE-K]

Hello @Fidopls,

If you will be getting a refund after your final bill has been produced you will get that refund by cheque.

[Fidopls]

Thanks for the answer. How long does that usually take?

[FidoAmanda · Accepted solution]

Hey Fidopls!

The refund cheque is usually sent out to the address on the account, between 1 to 3 weeks after your final invoice is released. 

[rasha59]

Hi I received an e-mail for my last bill and I have credit $24.49. How can I get this amount of money?

[FidoPhilippe]

Hey @rasha59!

I've moved your post on this thread for you. It has the answers you're looking for.

Let us know if you have any other questions.

[samsha]

,

My Fido account number is: **********

Email: **********************

Fido number: ***-***-****

I have closed my FIDO mobile connection, I have a CREDIT balance of $14.63, please issue a refund.

Please revert if you need bank information.

Thanks!

[FidoPhilippe]

Hey @samsha!

I've moved your post on this thread for you. It has the answers you're looking for.

Let us know if you have any other questions.

[Zune]

I had a negative balance on my final bill cycle which I got on June 12th, but I didnt recieve a cheque nor the amount got refunded on my credit card. Now I cannot contact fido via their support because my previous mobile number doesn't exist. How can I get a refund?

[FidoNick]

Thanks for posting @Zune!

I've moved your post to this thread as it deals with the same topic

Since your final bill was released with a June 12th date, the refund should have been done. I'll send you a PM so we can see what happened!

See you there

[Vividh]

I have around $5 credits in my account , how to get it back to my bank account

[KAPABLE-K]

Hello @Vividh,

Welcome to the community!

Fido will send you the refund by cheque to the address on file.

[FidoPamela]

Hey @Vividh! 

Most refunds are automatically made but it can depend on a few factors. 

I will send you a PM here so we can check out your account and confirm the information with you. 

Chat soon!