I'm helpful level 1
I'm helpful level 1
Member since April 2016
December 2019

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  • 17 Posts
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I cancelled my internet on Dec 7th. I specifically asked the rep if the cancellation is set for Dec 7th, and he told me "Your internet account will be deactivated on December 7th 2018." I did this to avoid any partial charges since that's my billing ...
I cancelled Fido internet yesterday I asked the rep on the phone if I can just return the modem to any Fido store. He said "yes any Fido store is fine". I know there is one near my place that's less than 5km away, it also shows up on Google maps. But...
I have a negative balance on my final bill after closing account, should I not get a refund? Bill was issued Jan 4th it's now 30th and still nothing on my credit card. It was pre-authorized payment.
Is there some kind of network problem or something? My internet speeds should be at least 60 down 10 up, but right now the upload speed is only hovering around 1-3.   *** Edited to add labels*** 
I signed up for Fido internet near the beginning of this month and oh my god it's been nothing but craziness. The cable modem (Hitron CGN3AMF), just randomly reboots itself doesn't matter if it's in Gateway mode or Bridge mode.   At first it was kind...
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