Negative balance on final bill

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I'm a Participant Level 2 alstjr20110605
I'm a Participant Level 2

Negative balance on final bill

it could be over paid or not paid lose credit

which one is this for my case'

 

my case is happened when i cancelled at Feb 23, 2018

 

so i don't know any reason

 

i can see bill history until April 23, 2018 and january was paid normally, 

 

from feb 23 to apr 23 on 2018

 

i got -15.4 CAD balance it is only i could know

 

 

Accepted Solution

Re: Negative balance on final bill

Hey @alstjr20110605

 

If you see a negative balance on your final invoice, it would mean that you overpaid your account and that we owe you money.  You can contact us using any of the options you'll find here to ask us to send you a cheque to refund this balance.  Alternatively, we can send you a PM right here on the community to help with this.

 

Let me know if you'd like us to do that!

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Re: Negative balance on final bill

Hey @alstjr20110605

 

If you see a negative balance on your final invoice, it would mean that you overpaid your account and that we owe you money.  You can contact us using any of the options you'll find here to ask us to send you a cheque to refund this balance.  Alternatively, we can send you a PM right here on the community to help with this.

 

Let me know if you'd like us to do that!



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