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Negative balance on final bill

I'm a Participant Level 2
I'm a Participant Level 2

it could be over paid or not paid lose credit

which one is this for my case'


my case is happened when i cancelled at Feb 23, 2018


so i don't know any reason


i can see bill history until April 23, 2018 and january was paid normally, 


from feb 23 to apr 23 on 2018


i got -15.4 CAD balance it is only i could know




I'm a Participant Level 2
I'm a Participant Level 2

Hi. I also have a balance of -$107. However there's no info on how I can contact Fido to send me a cheque.

I'm Qualified Level 1
I'm Qualified Level 1

Hi @jenellerosalie,


Fido will send the refund cheque o the address on file, if your address changed you can contact customer service through any of the available methods listed here.

Former Moderator
Former Moderator

Hey @alstjr20110605


If you see a negative balance on your final invoice, it would mean that you overpaid your account and that we owe you money.  You can contact us using any of the options you'll find here to ask us to send you a cheque to refund this balance.  Alternatively, we can send you a PM right here on the community to help with this.


Let me know if you'd like us to do that!