Negative balance on final bill

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Negative balance on final bill

it could be over paid or not paid lose credit

which one is this for my case'

 

my case is happened when i cancelled at Feb 23, 2018

 

so i don't know any reason

 

i can see bill history until April 23, 2018 and january was paid normally, 

 

from feb 23 to apr 23 on 2018

 

i got -15.4 CAD balance it is only i could know

 

 

Accepted Solution

Re: Negative balance on final bill

Hey @alstjr20110605

 

If you see a negative balance on your final invoice, it would mean that you overpaid your account and that we owe you money.  You can contact us using any of the options you'll find here to ask us to send you a cheque to refund this balance.  Alternatively, we can send you a PM right here on the community to help with this.

 

Let me know if you'd like us to do that!

View solution in context
Flag this to a Moderator
Message 1 of 4
1,103 Views
Highlighted
Moderator
Moderator
Solution

Re: Negative balance on final bill

Hey @alstjr20110605

 

If you see a negative balance on your final invoice, it would mean that you overpaid your account and that we owe you money.  You can contact us using any of the options you'll find here to ask us to send you a cheque to refund this balance.  Alternatively, we can send you a PM right here on the community to help with this.

 

Let me know if you'd like us to do that!



Flag this to a Moderator
Message 2 of 4
1,069 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Negative balance on final bill

Hi. I also have a balance of -$107. However there's no info on how I can contact Fido to send me a cheque.

Flag this to a Moderator
Message 3 of 4
160 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Negative balance on final bill

Hi @jenellerosalie,

 

Fido will send the refund cheque o the address on file, if your address changed you can contact customer service through any of the available methods listed here.

Flag this to a Moderator
Message 4 of 4
147 Views