negative balance on final bill

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

negative balance on final bill

I’m no longer fido mobile user. My last bill was released on Sep, 2019. but I just checked my email and it says 

I have negative balance on mobile account.

Can I get refund?, if yes, how can I get refund?

Accepted Solution

Re: negative balance on final bill

Hi @irenecanada18,

 

Typically, the credit balance is refunded to you via cheque 2-3 weeks after your final invoice has been produced and sent to the address on file.

 

If your address changed or if it was not and the fact that you did not receive it as yet you will need to contact customer support to see what happened.

 

You can contact customer support through any of the available methods listed here.

 

View solution in context
Flag this to a Moderator
Message 1 of 2
66 Views
Highlighted
I'm Experienced Level 3
I'm Experienced Level 3
Solution

Re: negative balance on final bill

Hi @irenecanada18,

 

Typically, the credit balance is refunded to you via cheque 2-3 weeks after your final invoice has been produced and sent to the address on file.

 

If your address changed or if it was not and the fact that you did not receive it as yet you will need to contact customer support to see what happened.

 

You can contact customer support through any of the available methods listed here.

 

Flag this to a Moderator
Message 2 of 2
60 Views