Showing results for 
Search instead for 
Did you mean: 

negative balance on final bill

I'm a Participant Level 2
I'm a Participant Level 2

I’m no longer fido mobile user. My last bill was released on Sep, 2019. but I just checked my email and it says 

I have negative balance on mobile account.

Can I get refund?, if yes, how can I get refund?


I'm Qualified Level 1
I'm Qualified Level 1

Hi @irenecanada18,


Typically, the credit balance is refunded to you via cheque 2-3 weeks after your final invoice has been produced and sent to the address on file.


If your address changed or if it was not and the fact that you did not receive it as yet you will need to contact customer support to see what happened.


You can contact customer support through any of the available methods listed here.