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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23778 Views
  • 0 replies
  • 8 likes

Dear Fido, Please add "Preferred Name" section on My Account

Hello, I am enjoying quality service with Fido.  I have found one concern. Having option to add preferred name with account would be beneficial for many customers. Many people, such as immigrants and LGBTQ+ people, may have different preferred name. ...

woof3 by I'm a participant level 1
  • 664 Views
  • 1 replies
  • 0 likes

Not a Happy Customer Service

i was chatting with fido rep today for the promos that was not applied to my account for the last 2 bills. She took time and found out that she cannot apply the credit as it was promised by winback team.    since the time i signed up with fido, i hav...

Resolved! Credit Evaluation Failure

I click "add a new line" a few times in my account, just tried to browse some tablets available. This alert message comes up and and ech time I click "add a new line" again it won't let me continue. What happen? Did I get hit on my credit score? I di...

bbbxxxx by I'm a participant level 1
  • 1734 Views
  • 1 replies
  • 0 likes

Unclear promotion

Hi, I wanted to go with a promotion that prompted on my portal only problem is that there is contradictory information. I want to make sure that I get unlimited calling Canada Wide but I seeUnlimited Canada Min 3 vs Unlimited Evenings and Weekends vs...

boudou65 by I'm a participant level 1
  • 748 Views
  • 1 replies
  • 0 likes

Potentially Leaving FIdo

Hi, I've been a customer for Fido for many years. I'm wanting to upgrade my phone since the one I have now is a few years old and I have paid it off and am now only paying for data each month. Rogers has a much better deal on the phone that I want to...

SARALYPOP by I'm a participant level 1
  • 1378 Views
  • 3 replies
  • 0 likes