Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Device Balance of $0
Hello, Just curious about a process. Both lines on my plan have a decive balance of $0, I would have expected my monthly price would have adjusted to reflect that I am no longer paying off my phones. Is this not the case? Is there any way to keep ...
FIDO LIES-SIM card missing/Bill innacurate/Fees
Ill start from the beginning so it all makes sense. I had been using Chatr as my service provider for the last 2 years, on a prepaid monthly plan. I loved how cheap and convienient it was!!! Fast forward to the last week of March, I was looking to ge...
Upgraded two cellphones, only received one!
My husband and I recently upgraded both our cellphones, same time by same sales rep over the phone. They called us. My cell came to our home address two days later (address was updated and confirmed during conversation).The address they sent my husba...
Phone issues to make a call
I have been calling Fido every time I cannot make a call for the past 6 months and Fido is not contactable. Either they take too long and I have to drop the call or they never pick up. I called today and got an agent William after months and told him...
Unable to get order completed
I have been promised by 5 agents and a supervisor to complete my order, it been over a month and a half and no one can make it done. What kind of service you are providing for your customers?
