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Final Bill Credit Balance

I'm a Participant Level 1
I'm a Participant Level 1

I recently just ended my contract with Fido and I got my bill in the mail today. It says I already have a credit balance: "No need to pay." and I see my credit balance is now in the negative. So I was wondering if I over payed or could get my money back if I did. Thank you!


I'm a Participant Level 1
I'm a Participant Level 1

I received a final bill dated April 6th with a credit balance.

I used to pay every month through credit card.


How will Fido give me back the credit and how long will it take?


Hey @superman111,


I have moved your message in this thread as it is about the same topic.


You'll find that the answer to your questions is provided by @FidoPierre.

Former Moderator
Former Moderator

Hey @mrBR0ster,


Welcome to the Community.


If your final bill has a credit balance, it would mean that you should be expecting a refund by cheque in the mail. 


These refunds usually take around 3 weeks from the final bill, but can go up to a maximum of 6 weeks before they arrive in the mail. I hope this helps clear things up a little. Smiley