Re: Change my phone number

Cammynunes

Hi i would like ro change my number

qwerty23

Hey I was wondering why I got charge for changing phone number on Fido.ca

thanks

FidoDaniela

Hey there @qwerty23, welcome to the community!

Can you please give us a little more details about what you mean?

Did you require any help from customer service?

Did you reach out to customer service in the days prior or following your telephone number change?

qwerty23

Hello! My problem has been resolved. Thank you

FidoSaad

Thanks for the update @qwerty23

Happy to hear it was resolved

Cheers!

Lcsndrrfnn

How can I retain the same number that I had from my previous phone that is with a different company if it has already been disconnected

Cawtau

Hello Lcsndrrfnn,

Welcome to the community!

Unfortunately, if the line with the other provider has already been cancelled, it's unlikely you will be able to get the same phone number. Generally, once a phone line gets cancelled, its associated phone number is out-of-circulation for a period of time. Other providers won't be able to access that phone number.

I'm not positive, but there may be a way for the original provider to possibly reverse the cancellation?? You might consider contacting your original provider to enquire if such a procedure is possible.

Hope this helps 😀

Cheers

FidoNick

Hey @Cammynunes!

You can change your number for free via your Fido.ca account. Here's how:

Sign in to your Fido My Account.
Select the wireless number you want to change.
Click Change My Number.
Select the province and city you will do most of your calling from and click FIND AVAILABLE NUMBERS.
You'll be given a list of numbers to choose from. Choose one and click SELECT NUMBER. Follow the on-screen prompts to complete the request.

Also, check out this page for some things you should know after changing it.

Hope this helps.