Hey there Bowen, this situation would be better handled through customer service. You can find different ways to reach them here. Or we can always send you a PM. Let us know what you prefer!
Hey there @cmvirtusio, did you ever contact customer service for this situation?
A cheque usually takes up to 3-4 weeks to get to you.
When you spoke with a customer service agent, did they confirm that the cheque was sent? If they did, when did...
