Phone number change online

Reply
Highlighted
I'm a Participant Level 1 Alicia93
I'm a Participant Level 1

Phone number change online

Is there a way to change my phone number online? If so can someone help me how? If not can I go in? I need to change it asap!

 

Accepted Solution

Re: Phone number change online

@Alicia93 To change your phone number , you will need to log into My account  then click on the number you want to change on the next page right beside your phone number you will see Change my number click on that and follow the instructions.

View solution in context
Flag this to a Moderator
Message 1 of 49
12,358 Views
I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Phone number change online

@Alicia93 To change your phone number , you will need to log into My account  then click on the number you want to change on the next page right beside your phone number you will see Change my number click on that and follow the instructions.

Flag this to a Moderator
Message 2 of 49
5,775 Views
I'm a Participant Level 3 deepak111
I'm a Participant Level 3

Re: Phone number change online

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 

Flag this to a Moderator
Message 3 of 49
5,701 Views
Former Moderator FidoMaria
Former Moderator

Re: Phone number change online

Hi @deepak111 & welcome to the Community!

 

Which browser were you using, and did you try clearing the cache and cookies?

 

Let me know. Smiley



Flag this to a Moderator
Message 4 of 49
5,696 Views
MVP
MVP

Re: Phone number change online


@deepak111 wrote:

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 


Hello Deepak111,

 

  Are you trying to change a number for a prepaid or postpaid account?

 

Cheers



Flag this to a Moderator
Message 5 of 49
5,690 Views
I'm a Participant Level 3 deepak111
I'm a Participant Level 3

Re: Phone number change online

I tried changing number from  Mozilla Firefox and Microsoft edge browser, i can choose the number to change and on next page it shows  your number will become .......  and then once I press confirm button it shows up Oh-oh!

Some error occurred. Please try again later.

 

I tried changing the number couple of times but the result is always same,

 

Flag this to a Moderator
Message 6 of 49
5,683 Views
I'm a Participant Level 3 deepak111
I'm a Participant Level 3

Re: Phone number change online

How do we check if it is postpaid or prepaid? the only thing i can see is " Fido Pulse BYOP plan" I pay 40+ tax every month.

Flag this to a Moderator
Message 7 of 49
5,680 Views
Former Moderator FidoTerry
Former Moderator

Re: Phone number change online

Looks like you have a Postpaid account @deepak111. Would you have access to Chrome by any chance? 

 

If it's the same issue or if you don't have access to Chrome, let us know so we can send you a PM to help you out. Smiley 



Flag this to a Moderator
Message 8 of 49
5,672 Views
I'm a Participant Level 3 deepak111
I'm a Participant Level 3

Re: Phone number change online

I tried logging in via Google Chrome but i cannot login with Google Chrome. The login page doesn't load with Chrome.
Flag this to a Moderator
Message 9 of 49
5,662 Views
Moderator
Moderator

Re: Phone number change online

Hey @deepak111

 

Just following up with you for @FidoTerry.

 

When you tried with Google Chrome, you got the same error message?



Flag this to a Moderator
Message 10 of 49
5,660 Views
I'm a Participant Level 3 deepak111
I'm a Participant Level 3

Re: Phone number change online

Yes its the same reply from Google Chrome too..
Flag this to a Moderator
Message 11 of 49
3,342 Views
Former Moderator FidoTerry
Former Moderator

Re: Phone number change online

Sending you a PM now so we can help you out. Smiley



Flag this to a Moderator
Message 12 of 49
3,341 Views
I'm a Participant Level 1 taralynnrioux88
I'm a Participant Level 1

Changing my phone number?

I want to change my fido mobile telephone number.
Flag this to a Moderator
Message 13 of 49
3,295 Views
Former Moderator FidoMaria
Former Moderator

Re: Changing my phone number?

Hi @taralynnrioux88!

 

I moved your post to this thread since it explains how to change a phone number online.

 

Let me know if you need any help. Smiley



Flag this to a Moderator
Message 14 of 49
3,292 Views
I'm a Participant Level 1 Grant0975
I'm a Participant Level 1

Re: Changing my phone number?

Does it cost anything to change my cell number to stop poeple from harassing me

Flag this to a Moderator
Message 15 of 49
3,252 Views