cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number change online

Alicia93
I'm a Participant Level 1
I'm a Participant Level 1

Is there a way to change my phone number online? If so can someone help me how? If not can I go in? I need to change it asap!

 

54 REPLIES 54

vaanutimaya
I'm a Participant Level 1
I'm a Participant Level 1

Hey If I "Change my number" what happens to the calls made to the old number...will I still able to receive calls from people who are trying to reach me via the old number/will they get redirected to the new number or will I completely loose those calls?

Ali84
I'm a Participant Level 1
I'm a Participant Level 1

hello i’m asking if i can have a phone number 

Hey there @Ali84

 

Welcome to the community Smiley

 

As mentioned earlier in this thread, you can change your existing phone number online on Fido.ca. To better assist you though, can you please clarify your request?

 

Are you looking to change an existing number to a new one, or are you looking to activate a new line? Let us know!



Gagantamna88
I'm a Participant Level 1
I'm a Participant Level 1

Where i can change ny phone number on fido.ca

Hey @Gagantamna88! Welcome to the Community. You have reached the right place for help.

 

Changing your phone number is very simple simple and can be down quickly. You simply need to Click on View Usage & Manage right behind the number you want to change for. Scroll down to QUICK ACTIONS and click on Change my number. Select the Province and City for the number, then click FIND AVAILABLE NUMBERS. You'll be given a list of numbers to choose from. Choose one, then click on Select Number. Follow the on screen prompts to complete the phone number change process. 

 

If you require more assistance with the change, you can refer to the following link for more information on how to change your phone number. If you require more assistance, you can always reach out to us via one of our support channels and we'll be there to help you 🙂.



khouya
I'm Qualified Level 1
I'm Qualified Level 1

Hi @Gagantamna88 

From my account section available at Fido.ca. Select the phone line, and change phone number.

Have a nice day Smiley

Parisdaisy
I'm a Participant Level 1
I'm a Participant Level 1

Hi I have a problem when trying to change my phone number online too... I logged in and went Service- Mobile- but there’s no link about changing my phone jumber. Only a link for changing call display name. I tried with Google Chrome, Internet Explores and Safari. Could anyone please help me?

Hey Parisdaisy!

 

I'll send you a PM so we can take a closer looking into this with you. Smiley 



KAPABLE-K
MVP MVP
MVP

@Alicia93 To change your phone number , you will need to log into My account  then click on the number you want to change on the next page right beside your phone number you will see Change my number click on that and follow the instructions.



malcham
I'm a Participant Level 2
I'm a Participant Level 2

I need a new number

Hey malcham! 

 

Do you mean that you need to change your phone number? 

 

You can easily change your phone number, free of charge, in My Account under the Services tab. 

 

You can find everything you need to know about the impacts of changing your phone number here

 

Let us know if you have any questions about the process. 



Michigan
I'm a Participant Level 2
I'm a Participant Level 2

I have met the same problem. I have tried four different browsers. "Change number" link is hidden and is reachable only from "site map" page.

Direct link is 

https://www.fido.ca/pages/#/my-account/change-phone-number

Hey @Michigan,

 

Welcome to the community and thanks for sharing the direct link with all the others, it's greatly appreciated Smiley

 

As for the link available on your Fido.ca profile you should be able to find it by going to Overview > Selecting the Fido number you wish to change > On the top of the page the link "Change my number" should be available.

 

Hope this helps.



Michigan
I'm a Participant Level 2
I'm a Participant Level 2

Also can't change the phone number. Got message "OH-OH! Some error occurred. Please try again later."

Trying to change number from Quebec to Ontario.

Different browsers give the same result.

Hello Michigan,

 

  Welcome to the community!

 

  It's possible you're getting that error message because you'll likely have to also change your plan since you've moved Provinces. The plans are associated with the phone numbers and it's not possible to keep a plan from one Province if the number is not from that same Province (see here).

 

  If you would like to keep your plan, you'll have to keep your Quebec phone number. However, if you would still like to change your phone number, you might consider contacting customer support so they can also change your plan. As far as I'm aware, there shouldn't be any charge for phone number changes if you move Provinces (see here).

 

Hope this helps Smiley

 

Cheers


Hey @Michigan

 

Welcome to the Community Smiley 

 

Since you currently have a Quebec number , that would also mean you have a Quebec plan. We'd need to put you on the right plan before the number could be changed.

 

Sending a PM your way to get this sorted out Smiley



deepak111
I'm a Participant Level 3
I'm a Participant Level 3

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 


@deepak111 wrote:

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 


Hello Deepak111,

 

  Are you trying to change a number for a prepaid or postpaid account?

 

Cheers


deepak111
I'm a Participant Level 3
I'm a Participant Level 3

How do we check if it is postpaid or prepaid? the only thing i can see is " Fido Pulse BYOP plan" I pay 40+ tax every month.

Looks like you have a Postpaid account @deepak111. Would you have access to Chrome by any chance? 

 

If it's the same issue or if you don't have access to Chrome, let us know so we can send you a PM to help you out. Smiley