Phone number change online

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I'm a Participant Level 1
I'm a Participant Level 1

Phone number change online

Is there a way to change my phone number online? If so can someone help me how? If not can I go in? I need to change it asap!

 

Accepted Solution

Re: Phone number change online

@Alicia93 To change your phone number , you will need to log into My account  then click on the number you want to change on the next page right beside your phone number you will see Change my number click on that and follow the instructions.

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Solution

Re: Phone number change online

@Alicia93 To change your phone number , you will need to log into My account  then click on the number you want to change on the next page right beside your phone number you will see Change my number click on that and follow the instructions.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Phone number change online

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 

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Former Moderator
Former Moderator

Re: Phone number change online

Hi @deepak111 & welcome to the Community!

 

Which browser were you using, and did you try clearing the cache and cookies?

 

Let me know. Smiley



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Senior MVP Senior MVP
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Re: Phone number change online


@deepak111 wrote:

I went to my accounts and change my number, I was even able to choose number as I hit change number its says it was unable to change, any solutions?

 


Hello Deepak111,

 

  Are you trying to change a number for a prepaid or postpaid account?

 

Cheers


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I'm a Participant Level 3
I'm a Participant Level 3

Re: Phone number change online

I tried changing number from  Mozilla Firefox and Microsoft edge browser, i can choose the number to change and on next page it shows  your number will become .......  and then once I press confirm button it shows up Oh-oh!

Some error occurred. Please try again later.

 

I tried changing the number couple of times but the result is always same,

 

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Phone number change online

How do we check if it is postpaid or prepaid? the only thing i can see is " Fido Pulse BYOP plan" I pay 40+ tax every month.

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Former Moderator
Former Moderator

Re: Phone number change online

Looks like you have a Postpaid account @deepak111. Would you have access to Chrome by any chance? 

 

If it's the same issue or if you don't have access to Chrome, let us know so we can send you a PM to help you out. Smiley 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Phone number change online

I tried logging in via Google Chrome but i cannot login with Google Chrome. The login page doesn't load with Chrome.
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Moderator
Moderator

Re: Phone number change online

Hey @deepak111

 

Just following up with you for @FidoTerry.

 

When you tried with Google Chrome, you got the same error message?



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